Customizable UI according to Company Branding

Forum|Forum|2 years ago
September 5, 2024
3 replies
42 views

We would like to make our Moveworks bot available both on Teams and on our IT support web portal. However, we are limited with customizing the UI according to our company’s branding, which in turn is expected to impact user adoption and experience. For example, one reason for that is, the Moveworks bot replaced a bot of a different vendor, which was previously positioned on the same spot on the portal, but with a rounded icon. Therefore users will not immediately be able to recognize that the current square Moveworks bot icon is also a bot they can use.

In specific, we would like to be able to change the font size (especially if chatbots have long names), use rounded icons instead of squared, rounded edges on the chatbot window, different color for the text input field etc. like below:

K

Kavi

Known Participant

Hi Team, In addition to this we would also like to check

If there can be Avatars for both user and the bot.
If we can also have some quick action on the bot like “check ticket status”.

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

1. New→4. Future Consideration

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