Customising Moveworks chatbot Teams cards to filter ServiceNow changes notification and make them easier to read.

Having an option for Moveworks chatbot to allow users to customise the type of notifications they receive  dynamically e.g. If the user only wants to have ServiceNow Changes that are marked as "Technical Review", "Team Leader Review" or "Manager Review" approval notifications and they’re on the approval mailing list.

Some users care about specific change approval e.g. “Team Leader Review” or “Technical Review” and can change if they’re filling in for others. It would be useful for them to have the option to filter the Moveworks notifications / chat down to cut through the noise so they can focus only on the ones they care about.

If it’s not possible, or perhaps another option would be to colour code the notification e.g. if it’s “Technical Review” then the Chatbot approval notification card could be coloured or text highlighted orange etc.