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jctang
Known Participant
March 6, 2024
4. Future Consideration

CSV Validation - Provide list of unreachable users

  • March 6, 2024
  • 3 replies
  • 33 views

The cool thing about Employee Comms is that after you upload your CSV of users to send to, it will provide you the “Total reachable users” and also provides you the list of users it can reach. 

The difficulty I had after this point is that I would have discrepancies and my uploaded CSV count is not the same as the total reachable users. 

I would then need to do the following to true things up: 

  1. download the sheet
  2. unzip the file
  3. grab the two lists (my original + discoverable by Moveworks) 
  4. setup a compare formula and find the users that are missing

My suggestion is that I was hoping that Moveworks is able to know which emails they were unable to discover and also provide that list. To go further, if it is able to provide a status of why that email was skipped (I.e. unreachable, duplicate entry). This would cut down my true up time by 15-30 minutes per communications. 

    3 replies

    kyril.remillard
    kyril.remillard
    Community Manager
    March 8, 2024

    Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

    kyril.remillard
    kyril.remillard
    Community Manager
    March 8, 2024
    1. New→4. Future Consideration
    Sydney.Darden
    Participating Frequently
    July 8, 2025

    Experiencing a similar situation, it is saying that from the csv we have “0 reachable users” upon checking - we do not believe this is true. The original is a list of almost 3000 to cross reference each one in the Moveworks Setup Portal would be inconvenient. Looking for any advice! Thank you

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