Create RBAC for Chat Playback or Move it out of Setup
The Chat Playback option is very helpful when analysing an interaction in Moveworks. This functionality helps to analyse tehcnical issues as well as resources used and see the general conversation flow in a single easy to view manner.
Hower the Chat Playback is currently in the Setup section of Moveworks. This means that if anybody needs access to it they also have to receive very high level permissions, this creates a risk.
We see 2 possible solutions here:
- Create RBAC permissions for the Chat Playback so only permissions there could be granted instaed of the entire Moveworks Setup.
- Move the Chat Playback function out of Moveworks Setup.
This improvement could have a large positive impact as it would allow for more people to support interaction review and trovuleshooting, without having too high level access.