Conversation Summary for Live Chat Hand off

I see that there was a previous thread about handing off the conversation to the LIve Agent where it includes the last two prompts and utterances.

Is there a way to improve that further where the bot will provide a summary of the conversation rather than the prompts? We’ve had some complaints that the previous two prompts/responses are too long and take up a lot of space in the ServiceNow Chat window to start and so they feel like they’re asking our users to repeat themselves (which no one likes).