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Jared
Jared
Inspiring
February 7, 2024
4. Future Consideration

Control Center Functionality

  • February 7, 2024
  • 3 replies
  • 38 views

I have a few questions about and suggestions to improve Control Center. 

 

Layout

I’ve made this suggestion to our CSM and I think it’s being worked on, but the overall UI of Control Center needs some work. I had suggested moving things in the left pane (Campaigns, Admin, etc and also those that are somewhat “hidden” like Support and Academy) and making “tiles” (like we see for Analytics) in the pane on the right.  In fact, it looked like they had implemented this a couple of weeks ago, but now the UI has reverted back. So maybe this is in process and I was seeing the results of a test gone live? Fingers crossed that this was an inadvertent sneak peak and that a UI change is coming soon! 

 

Control

I would like to “control” more in Control Center. 

Knowledge

I can see KB Articles and whether they are enabled/disabled, but I should have the ability to change that status without contacting Moveworks Support. 

User Roles

Very limited to our controls here. When I get requests for roles, I have to divy up the work between ourselves and Moveworks. Would be great if Org Admins had the capability to grant access to Campaigns and Analytics. 

 

Thanks for listening!
JB

 

 

    3 replies

    kyril.remillard
    kyril.remillard
    Community Manager
    February 8, 2024
    1. New→4. Future Consideration
    kyril.remillard
    kyril.remillard
    Community Manager
    February 8, 2024

    Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

     

    JB, great ideas, that we will consider as we look ahead to building out the roadmap.

    Jared
    JaredAuthor
    Inspiring
    February 13, 2024

    Just some follow-up here because I came across the UI that I noted above. Turns out it didn’t change and revert back in my control center, but rather we’re seeing two different UI’s depending whether we’re accessing via SSO or trust.moveworks.com.  We’re using SSO, however Community is only available via Trust, which is a different problem that I’ve already discussed with @Brian Drivas 

     

    Here’s what I see in Trust: 

     

     Here’s what we see in SSO: 

     

    So this isn’t really a feature request. It’s a consistency request. 😉  The SSO experience makes things harder to find. 

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