Configurable buttons on ServiceNow RITM (Requested Items) Reopen Requests

Although it’s possible to configure Moveworks to not allow users to reopen requested items (REQ/RITM’s), the bot will still give the button options to “Re-open issue” which prompts the user to give a reason then it will say this action is not allowed. This can be a confusing user experience and could be enhanced with the option to configure those buttons.