Skip to main content
New Participant
January 9, 2025
4. Future Consideration

Channel Resolver to include details of conversation within the ticket

  • January 9, 2025
  • 1 reply
  • 31 views

It would be ideal if channel resolver created tickets included what the bot DM’d the user in the ticket that ends up being submitted when the bots message doesn’t resolve the inquiry.  

1 reply

kyril.remillard
Community Manager
January 27, 2025

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.