4. Future Consideration
Channel Resolver focused on a subset of knowledge
Currently, channel resolver will search through the entire knowledge know to Moveworks to answer questions. This can be difficult as we use Slack channel for supercare or hyperfocused channel and really only need the bot to pull in initially from one or two KBs.
Ideally we could:
- Map a channel to the specific knowledge meant for that channel
- When a user asks a question, if will first review that knowledge
- if there is an answer it would be provided
- if there isn’t an answer the bot would say that is outside the scope of the channel, but checking additional information