Changes to ticket interception template

Hey there - hoping to request an enhancement to the template response that Moveworks uses when ticket interception is leveraged to respond to our HR tickets. Currently in the hard-coded response, after an employee submits a ticket, they get a response from the bot (ticket interception) where it provides information that might help the user. At the end of the response though, it tells the employee to “Please click the button below to submit your HR Inquiry and get started” - but the employee is getting the response because they’ve already submitted a ticket. I would love if we could modify this response template to remove that language. It’s redundant and we’ve noticed several employees submitting duplicate tickets because they get confused and assume their first ticket didn’t get submitted. Thanks!