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August 22, 2023
4. Future Consideration

Change Worknote Opened on Behalf of Copy

  • August 22, 2023
  • 2 replies
  • 24 views

When a user opens a ticket on behalf of another person, the worknote shows that the ticket was opened on behalf of the ticket opener, not the the person that the ticket was opened on behalf of.

 

The customer wants us to change the copy to show who the ticket was opened on behalf of. FOr example: Rob opened a ticket on behalf of JJ.

  • Current experience: Ticket comment states “Ticket#### was opened on behalf of Rob”
  • Desired experience: Ticket comment to state “Ticket#### was opened on behalf of JJ”

    2 replies

    vpawar
    Community Manager
    October 30, 2023
    1. New5. Future Consideration
    vpawar
    Community Manager
    October 30, 2023

    Currently the user can only open tickets for himself through the bot, Opening for another user is not supported. Up for future consideration