Capture Ticket Reopen reason in the bot

Forum|Forum|2 years ago
May 31, 2024
2 replies
28 views

We would like to capture custom reopen reason as shown below along with the users comments to describe reopen comment

concierge

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

kyril.remillard

Community Manager

1. New→4. Future Consideration

Sign up

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Login or create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.