Capture Ticket Reopen reason in the bot

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We would like to capture custom reopen reason as shown below along with the users comments to describe reopen comment

concierge

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

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kyril.remillard

Community Manager

1. New→4. Future Consideration

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