Campaign - File a ticket option

Currently when we create a Campaign message to send out to all employees to report a system outage we have the option to add up to 5 buttons. And based on the help documentation page I know we can configure the button for text response, URL, or feedback button.

We would like to request a configuration change to "File a ticket" button when we send out a campaign message for a system outage along with the option for rich ticket filing format (if possible). In addition, we want the bot to understand that if they click 'file ticket' option based off the outage notification that it does not ask the user to describe the issue again. It should just include the description from the system outage notification we send out.