Broken Link Validation and Link Health Monitoring

Current behavior

• Moveworks retrieves links from the knowledge source.
• Links are surfaced to users without validating whether they are still accessible.

Proposed behavior Before displaying a URL to a user:

• Verify the URL is reachable.
• Detect redirects.
• Identify expired/obsolete pages.
• Suppress or flag invalid links.
• Suggest an alternative source when available.

Expected Benefits:

• Increase user trust in AI responses
• Reduce failed user journeys
• Improve knowledge quality
• Enable proactive content maintenance
• Reduce support volume related to stale links