Can we have interactive buttons available again for Agent Studio?
Previously, this feature was only supported in Classic Studio, which is being phased out soon. We’ve been developing several use cases that rely on active user input, and the lack of buttons is creating friction in the experience.
More teams are requesting approval workflows through our chatbot. While the interactive button options can be done natively with ServiceNow, it won’t be possible for other API-based use cases, which could make the experience inconsistent and confusing for end users.
Additionally, many of the plugins showcased in the AI Agent Marketplace display buttons as part of their interface. Does this indicate there’s already a roadmap for bringing this functionality back to Agent Studio?
