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4. Future Consideration

Bring back ‘buttons’ for Agent Studio

Related products:Agent StudioAI Assistant
  • October 16, 2025
  • 2 replies
  • 79 views
DIANA.TWC
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Can we have interactive buttons available again for Agent Studio?

Previously, this feature was only supported in Classic Studio, which is being phased out soon. We’ve been developing several use cases that rely on active user input, and the lack of buttons is creating friction in the experience.

More teams are requesting approval workflows through our chatbot. While the interactive button options can be done natively with ServiceNow, it won’t be possible for other API-based use cases, which could make the experience inconsistent and confusing for end users.

Additionally, many of the plugins showcased in the AI Agent Marketplace display buttons as part of their interface. Does this indicate there’s already a roadmap for bringing this functionality back to Agent Studio?

 

2 replies

Ajay Merchia
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  • Ajay Merchia
  • Community Manager
  • October 20, 2025

Hi Diana, we do plan to bring this back into the assistant experience. We don’t have a target date on our roadmap for this yet, but it is something that we are planning for.

We’ll keep you in the loop as we get closer to this.

 

 

    Kevin Mok
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    • Kevin Mok
    • Community Manager
    • January 28, 2026

    +1 to what Ajay said. Buttons are coming back to the assistant experience. No target date yet, but it's planned.

    Some context on the direction we're exploring: a generative UI layer where the agent can surface interactive elements when they actually help (approvals, confirmations, quick selections). The key is making it feel native to the conversation, not a throwback to classic chatbot flows.

    We want the agent to be smart about when to use buttons vs. when natural language is faster. For something like "approve John's timecard," you probably don't need a button. The agent can just do it. But for "which of these 5 expenses do you want to submit?", buttons would shine.

    Still early, but that's the thinking.
     

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