Automatic Omni Response During Unexpected Outages

Hello! 

Our company recently experienced an outage on the ServiceNow side that was impacting the employee’s access to knowledge articles. Although the outage was short (about 6 hours), it would have been helpful if we could have had our bot providing a scripted response to every user interacting with the bot during the outage - alerting them that they may experience issues accessing citations and that the bot’s response may not be fully accurate during this time. Perhaps as part of the communications dashboard?