The idea is to be able to @ mention the Moveworks bot in an existing thread initiated by a new user to get responses on similar queries that have already been addressed by the bot in a channel resolver channel.
For example, if User A posts “How do I connect to the VPN?” and User B sees that the bot has responded to them, current functionality requires that User B repost the same question to get the bot to respond to them. However, the Product Idea is to allow User B to say something similar to “@<bot_name>, I need this answer as well” within User A’s thread and trigger the bot to DM User B separately with resources they have access to.