Assign a Conversation Topic to Employee Communications interactions (e.g., "Employee Communications") to exclude them from Analytics gap reporting
Employee Communications campaign interactions (e.g., button clicks like "Good to know!") currently do not have a Conversation Topic assigned, which causes them to log with a <nil> value in the Conversation Topic field.
In Analytics, this is inflating the <nil> Topic bucket in gap/intent-failure reporting — these interactions are being counted as unresolved or ambiguous intents (or in some cases appearing to overlap with feedback-related records), when in reality they are simply acknowledgment button clicks tied to Employee Comms campaigns. This isn't limited to "Good to know!" — any Employee Comms campaign button (e.g., "Reclaim my license" for a license-reclaim campaign) would log the same way, since none of these interactions currently receive a Conversation Topic.
Request: Assign a dedicated Conversation Topic value (e.g., "Employee Communications") to all Employee Comms campaign interactions, regardless of the specific button/CTA text used. This would let customers reliably filter/exclude these interactions from gap analysis and other Analytics reporting, rather than having them fall into <nil> and skew intent-failure metrics.