Approvals Notifications via Email

Forum|Forum|2 years ago
July 30, 2024
5 replies
43 views

Hi Team,

We've been implementing more software provisioning skills in our bot. We've received feedback from app admins and managers on the approval workflow process, mainly surrounding emails.

Our organization uses different communication channels depending on the team/department. One commonality is that everyone uses email. Is there a functionality to send approvals via email as well as through the chatbot? This can be a setting within Moveworks Setup that specifies which channel approvals should be sent through.

approvals

andrew.mairena

Community Manager

1. New→5. Not Enough Info to Make Decision

andrew.mairena

Community Manager

hi. In other setup, we rely on the approval system to manage the emails sent to approvals, separate from Moveworks. For example, ServiceNOW has it’s email server system that generates the approval email in conjunction with the approvals in-chat from Moveworks Copilot. Is that possible in your setup?

ajohanson

Employee

@rsha - see Andrew’s question above! Thank you!

rshaAuthor

New Participant

@rsha - see Andrew’s question above! Thank you!

Will look into it again once we move to ServiceNow

rshaAuthor

New Participant

@rsha - see Andrew’s question above! Thank you!

What do you think? Approvals Notifications via Email still possible?

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If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

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If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.