Analytics: interaction table anonymization

Related products:Analytics

1 reply
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I feel that above update under “related topics” created additional challenges from data privacy perspective. We need to have a way to configure that for some analytics users, such identifiable information like e-mail address are not accessible through “view all interactions” button. Our employees may share sometimes things that are little sensitive and allowing everybody having access to Analytics accessing it and then link given interaction to individual person is just not right. I feel that this relates to another idea Permissions to restrict Interaction data in Bot analytics | Community . Permissions on Analytics must be much more granular and configurable so that people get access to the data they need and not to everything or nothing.

J

Jishnu

Employee

Hi @Maciek Lekowski, Thanks for highlighting this requirement.

We already have data redaction and masking available through Custom Views in Analytics.

For example: If you want to set up custom views for interactions, log into your Moveworks org and go to Analytics > AI Assistant Insights > Interactions table > Create View. Then provide a name and description, choose which columns to hide from the view, and select the users to share it with.

Once you’ve created the view, users can access it on their end. Non-Analytics admins need the “Custom Views User” role (under Roles & Permissions > Bot Analytics) to see custom views in Analytics. With only this role, users can access restricted custom views and no other Analytics data.

Please let me know if this helps.

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