Allowing customization of LiveAgent/File a ticket buttons in Copilot interface

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Hi,

Currently the design for the end user to access LiveAgent seems to be a bit difficult for them. Sometimes they don’t know how to reach a human agent. What they should do :

User click on Get Help

“What would you like to do” -click on drop down then user click on “Start a chat”

Edit the box “Long Description” or not 

Click on Submit

That’s 4 or 5 clicks/action to reach LiveAgent. The bot already triggers the suggestion sometimes to connect the user to a LiveAgent when there is no known answer but this behavior isn’t very much predictable/systematic.

Is it possible in the future to have the possibility to have the option to redirect the user embedded in the initial window of MW copilot if we are users of only 1 MW module ?

An example below :

If it’s not possible could we push the “Start a chat”/”File a ticket” outcome when the bot don’t have an answer quicker than what’s the copilot is currently doing ?