The bot is actually able to create DL and add user to DL. The bot can also add user to group for software provisionning.
If the bot is able to do both of those thing, it should be able also to add user to security group.
Adding user to security group can reduce the number of ticket coming to IT service desk for users that require access to a group. That group can provide access to folder on an onPrem file server, but also can provide access to a 365 Sharepoint folder. This can be also a Microsoft Teams group.
We manage a lot of things with groups and having the bot the functionnality to add or remove users to or from a group will help a lot service desk.
Example: User 1 is asking to get access to Purchasing department group. The user should ask the bot, “Please add me to the Purchasing-Denvers group”. The bot follow workflow and request approval to Manager or specific user.
Example: User 1 is asking to get access to Purchasing department. group. The user should ask the bot. “Please add me to the Purchasing group”. The bot could answer “We found multiple group containing Purchasing, which one should meet your requirement?”
Actually the bot is only creating a request to the IT service desk and once we get the approval from the manager, we only need to add the user to that security group. If the bot can do it, send the approval the manager and once the manager approve, the bot can automatically add the user to that security group.
The bot is already listing DL groups, users and other, that should not be a problem to list security groups and add user to a group when user is requesting it and got approved.
