Add the user name back to reports

Related products:Analytics

2 replies
30 views

After downloading a report and looking at Answers Served, I do not see the name of the person who submitted the ticket.

This field, which is part of a ServiceNow ticket and gathered by the Moveworks bot, will help me identify frequent users. I can get the customer’s name, but only by going into ticket and finding it there. Adding a column for user name to the Moveworks report would be much more efficient.

Ideally, I would like to duplicate something like this from the old Tableau days.

Bot Functionality

vpawar

Community Manager

Hi @davrey04 ,

Thanks for posting the product idea on the moveworks community!

The usernames are part of the SFTP export and are not included in the BPI+ dashboard due to PII reasons. Please follow this guide to setup your SFTP export: https://help.moveworks.com/docs/sftp-access-setup

Thanks and Regards,

Ved pawar

kyril.remillard

Community Manager

1. New→3. Existing Functionality/Native Skill

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