Add ability to allow Fresh Service Forms to be ingested even if group_visibility': 2

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

When a catalog item’s group_visibility is set to 2, the catalog item payload also includes these fields:

{
    "service_item": {
        // ...
        "agent_workspace_visibilities_workspace_id": [
        ],
        "group_visibilities_item_id": [
            19001199901
        ],
        "agent_group_visibilities": {
            "group_id": []
        },
        "agent_workspace_visibilities": {
            "workspace_ids": []
        },
    }
}

Freshservice has an API endpoint for listing the members of agent groups and requester groups:

• https://api.freshservice.com/v2/#view_a_group
• https://api.freshservice.com/v2/#list_members_of_requester_group

If Moveworks ingests these groups and memberships, then it will know who should be able to see and fill each form.

If all forms are visible and fillable by anyone, that is a serious backdoor for Slack/Teams users to be able to fill out forms they shouldn’t have access to, e.g. “Terminate employee”.

Hopefully this helps the Moveworks development team.

Thanks