When a user attempts to access a plugin connected to a user-consent based authentication connector for the first time, the Moveworks bot currently displays a default system generated message prompting the user to authenticate. However, this message does not clearly instruct users on the action they need to take to proceed.
For many non-tech users, the prompt can be ambiguous and they may not realize that they must click the authorization button and complete the authentication process. This can lead to confusion, failed plugin usage, and additional support requests.
Submitting this idea request to propose allowing customers (developers) to customize the authentication prompt message shown by the Moveworks bot during user consent flows. Providing the ability to modify or override the default system message would allow orgs to add clearer, more user friendly instructions tailored to their users.
For example, the customized message would look like:
Please click the button below and complete the authentication process to allow the Moveworks bot to securely retrieve information you requested.
Allowing such customization would improve user experience.