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JacekU
New Participant
Aug 13, 2026 11:51 AM UTC
1. New

Ability to create NPS and multi question Surveys within Moveworks

Related products:General

It would be great to improve the Employee Comms Survey functionality to be more NPS inclusive.

  1. Currently within Employee communications a survey campaign could be created. However the response is limited to 5 buttons mirroring the CSAT methodology, however many organizations utilize the NPS methodology during surveys. It would be good if there would be the option to have more buttons.
  2. It would also be good to have the option of adding multiple questions to a campaign rather than just one.
  3. Finally it would be great if after a ticket is resolved, an NPS survey could be sent from Moveworks directly to the user utilizng the above mentioned functionalities.

3 replies

New Participant
Aug 13, 2026 11:58 AM UTC

that would help us reducing number of tools needed for survey, nps etc,,,

New Participant
Aug 13, 2026 12:23 PM UTC

Yes, this would greatly help us a with feedback analysis.

New Participant
Aug 13, 2026 12:44 PM UTC

This is an excellent idea! It will help us improve customer satisfaction!