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JacekU
New Participant
September 2, 2026
1. New

Ability to change the Rejection message on an Approval record posted by Moveworks

Related products:Moveworks Setup
  • September 2, 2026
  • 1 reply
  • 23 views

For any Service Now approvals, if a rejection is made by the approver a customer facing note is then posted on the Request. It would be good to have the option to improve this message and have the ability to edit it.

This would allow for a better clarity for the end user in understanding what has happened with their request and why.

1 reply

New Participant
September 2, 2026

Yes, this would definitely improve our communication outgoing to end users.