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AI Assistant on Web - We'd love your feedback

  • November 26, 2025
  • 6 replies
  • 168 views
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Now that Assistant on Web has been live for all customers, we’re eager to understand how your rollout is going and what support you need as you introduce this new surface to all your employees.

Since access to Assistant on Web is controlled through your organization’s My Moveworks SSO setup, we don’t have full visibility into how broadly it has been enabled across your organization. To help us improve the product and better support your rollout, we’re asking for 2–4 minutes of your time to answer a few questions via our survey.

 

🌟 Take our Survey
 

We’d love to hear:

  • How many employees you’ve enabled Assistant on Web for

  • Whether you plan to roll it out more broadly

  • What’s holding you back if you haven’t

  • What would motivate you to expand access

  • Any product gaps or change management needs

Your insights will directly shape future improvements to Assistant on Web and how we help you activate it across your organization.

      6 replies

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      • eric.ruiz
      • Participating Frequently
      • December 4, 2025

      Would there be an option to expand on the notifications?  Meaning can we integrate just notifications from other systems?  And can they only be sent to the AI assistant not not teams?

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        • sam
        • New Participant
        • January 5, 2026

        Is there a possibility to rebrand it according to our internal brand guidelines instead of using Moveworks branding?

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          Is there a possibility to rebrand it according to our internal brand guidelines instead of using Moveworks branding?

          Provided feedback on the same- would really like more control around branding.

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          • anaTyler
          • Author
          • Community Manager
          • January 5, 2026

          ​@eric.ruiz ​@sam ​@lana.parmit at the moment the features you all have requested are not available at this time. We’ll be reviewing the submissions for the survey and work on our updated product roadmap later this month. Now that we are part of Service Now, our roadmap will evolve as we work on our joint vision so stay tunned for more updates. 

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          ​@eric.ruiz ​@sam ​@lana.parmit at the moment the features you all have requested are not available at this time. We’ll be reviewing the submissions for the survey and work on our updated product roadmap later this month. Now that we are part of Service Now, our roadmap will evolve as we work on our joint vision so stay tunned for more updates. 

          Hi, any updates on this? The lack of customization with branding is preventing us from making this available to wider target groups.

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          • adamjordan
          • New Participant
          • January 29, 2026

          Now that Assistant on Web has been live for all customers, we’re eager to understand how your rollout is going and what support you need as you introduce this new surface to all your employees.

          Since access to Assistant on Web is controlled through your organization’s My Moveworks SSO setup, we don’t have full visibility into how broadly it has been enabled across your organization. To help us improve the product and better support your rollout, we’re asking for 2–4 minutes of your time to answer a few questions via our survey.

           

          🌟 Take our Survey
           

          We’d love to hear:

          • How many employees you’ve enabled Assistant on Web for

          • Whether you plan to roll it out more broadly

          • What’s holding you back if you haven’t

          • What would motivate you to expand access

          • Any product gaps or change management needs

          Your insights will directly shape future improvements to Assistant on Web YouTube++ iOS and how we help you activate it across your organization.

          Whether you’re searching for information, drafting content, or exploring ideas, the assistant is here to help you get things done efficiently. We’d love to hear your feedback—what works well, what could be improved, and any features you’d like to see. Your insights will help us refine the experience and ensure the AI truly meets your needs.

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