Workday Requesting Time Off/Approval

Question

Here's the situation we face when a user submits time through the Workday Portal: our bot can successfully approve or deny the time off. However, the problem happens when a user submits time directly through the bot. In these instances, the approval/denial process doesn't seem to work as expected. The error we get back is “This event step is not awaiting your action”. When I review the data through the RaaS report, it appears that working time-off requests have two true approvers, whereas those that are not working only have one. The API call we are using to request time off is /api/absenceManagement/v1/{{tenant}}/workers/{{worker_id}}/requestTimeOff.

Has anyone experienced this issue before?

Kevin Mok · Answer

Are time-off requests submitted through the Assistant using the same flow as users when submitting through the Workday portal?

This sounds like an issue with your report not adding the correct approvers.

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