Testing of all compound actions is currently broken

Forum|Forum|1 month ago
June 26, 2026
5 replies
129 views

I am getting an error when trying to test any compound action in agent studio using the test functionality. It does not process anything, just returns:

Message: Failed to process custom action

Error Code: 4

I have confirmed this in both production and sandbox for multiple compound actions that are live.

Best answer by Kevin Mok

Thanks @andrewwhitley - We are currently looking into it

Kevin Mok

Community Manager

Hey @andrewwhitley - thanks for letting us know I’ll reach out internally, could you open a support ticket in conjunction so we can keep track of this as well?

A

andrewwhitleyAuthor

Inspiring

Okay I have submitted a case. Let me know how it goes on your end.