ServiceNow Set a Delegate Plug in

Question

I implemented the ServiceNow Set a Delegate Plug in, it asks a few questions but never asks for who to delete to, start and end date.   In the logs, these missing parameters are the cause of the plugin ending as it cannot proceed.  Has anyone seen this issue and what did you do to fix it?

Tanishq Choudhary · Accepted Answer

Hi ​@NanBechard.Use a content element beforethe action element anddescribe in it ,the process that you want followed and make the appropriate changes in the SLOT’s regarding the inference and Resolution.(Instructions provided in the content elementmust be precise and robust)

rgeroulo · Answer

Hi ​@NanBechard,Can you send a screenshot of your slots within the Conversational Process? It sounds like this slots are either not defined or not required anywhere in the Convo Process.Best,Ryan

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