Form update conditions don't support $LENGTH() for string validation. Is this intentional or a limitation? Any workarounds?
this is in reference to Rich Ticket Filing.
I was trying to do some validation, because ServiceNow cuts off the short description after 160 characters. And we have folks that use that field for the description. Basically, my intention was to show the helper label that explained the limit if the user entered more than a certain number of characters in that field. I tried a few different conditions like:
$LENGTH(field_short_description) > 143
field_short_description.$LENGTH() > 143
field_short_description.$LENGTH > 143
and also the one you see in the screenshot, all of them seemed to result in the error “Invalid DSL expression” which makes me think that length isnt available to use in the condtions.
I’m aware this isnt an agent studio issue but just hoping someone with some knowledge could shed some light on this for me. Thank you
