How to Display ServiceNow Choice Field Display Values in a Moveworks Conversation Process

Question

I have a ServiceNow Incident record where the State field is a choice field with the following mappings:

1 = High
2 = Middle
3 = Low

When I retrieve incident INC123456 via the ServiceNow REST API, the response contains "state": "2". In a Moveworks Conversation Process, how can I convert this choice value to its display label (for example, "Middle") before presenting it to the user? Is there a built-in way to retrieve or map ServiceNow choice display values?

Kevin Mok · Accepted Answer

Hey ​@yguo03- could you try updating your http action and add the query paramsysparm_display_value=allThis should return both the value and display value of the field and our reasoning engine should show the actual value

yguo03 · Answer

Thank you very much for your quick reswponse!

Sign up

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Login or create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.