Agent studio use case is not working

Hi ​@rajeev.saraf  - Can you make sure that the action is returning all the fields you are mapping? I’ve seen issues where you may have a `sysparm_fields` query in your http action that limits the amount of fields returned by the API response and for that reason you may be mapping nonexistent values.

You can check this in the logs or by simply testing the http action.

​@rajeev.saraf - Following up here, were you able to fix your issue?

I am using Agent Studio 2.0 and It is working fine with system_prompt. still the variables are not being considered 

Use the DSL and Data Mapper Playground: https://help.moveworks.com/docs/dsl-and-mapper-playground

Use a real ServiceNow payload and make a mapper in there that works with your data. Something is off in your mapper which isn’t displaying it properly in the bot

Did you check if you are returning the fields as I mentioned?

Yes, I am returning all the needed fields

It’s hard for me to help you debug if you don’t provide logs that show the payloads that are being handled by the plugin. We have guidelines that provides all the necessary information we need