Tips, Wins & Connections

Looking to give users more control over proactive Agent Studio notifications? Check out this new post that shares a simple architecture using a Moveworks Notifications Table to manage opt-in/opt-out preferences for specific use cases (like approval reminders or service anniversaries). Tried something similar? Create a post and tell the community about it!

Idea: Turn raw feedback into actionable insights for better customer experience. We’re excited to share an idea to make CSAT feedback more meaningful and actionable. Here’s what we’re planning:Capture Free-Text ResponsesCSAT survey comments are now flowing into the Data API.Link Interactions for ContextIntegrate parent interaction IDs for file ticket link clicks and MW form agent handoffs. This will require significant engineering effort but will provide richer context.Mandate Comments for Low ScoresRebuild the CSAT process in Agent Studio to require comments for lower ratings—acknowledging trade-offs in analytics.Better Feedback AssociationUse user IDs and timestamps to link interactions with specific topics/domains tied to poor scores. Our goal: Deliver these enhancements on time and make CSAT insights more actionable.

From laptops and mobile devices to collaboration tools and global IT support, his team ensures that employees can focus on delivering value — not fighting friction. “The main problem we’re trying to solve is ensuring that people aren’t coming to work just to be hindered by the complexity… People are coming at work to actually deliver value, to create new products to support our customers.”Amadeus set an ambitious goal: give employees back four hours per week to focus on business objectives. To achieve this, Fredic and his team turned to Moveworks. “Moveworks helps us solve these challenges, mainly by surfacing information and processes that were sometimes hidden to the employee through the agent. So it’s very easy now for the people to go to the agent, ask a question, and be guided — or even have the agent implement part of these actions.”The results have been tangible: support calls reduced by 44%, CSAT rising to 3.8 early in the journey, and 16,000 employee hours saved globally per m

Want to make sure you never miss updates on the conversations you care about most? Just hit “subscribe” on any forum or group.👉 By following, you’ll get notified when new discussions pop up, so you can jump in, share your perspective, or pick up helpful insights right away.Stay in the loop, stay engaged, and stay hydrated!. 🙌 

Did you know you can find and join groups tailored to your interests in our community? Whether it’s for sharing tips, discussing industry trends, or collaborating on projects, there’s a group waiting for you!✨ How to get started:Click on “Groups” in the navigation menu. Browse Groups available Hit “Join” and start engaging!  What group do you want in this community? Share your thoughts below! 

Have you considered building an internal champion program with your employees to give them early access to help with testing, feedback, roadmap ideas? How have you found success with similar initiatives?

Welcome to your monthly dose of all things AI — where we unpack the breakthroughs, the bizarre, and the beautiful ways AI is shaping our world. Whether you're knee-deep in prompt engineering or just here for the robot jokes, we’ve got something for you.🗞️ Big Headlines in AISubliminal Learning: Language Models Transmit Behavioral Traits via Hidden Signals in DataResearchers discovered a surprising phenomenon called subliminal learning, where language models trained on data generated by another model can pick up the original model’s traits—even when the data appears completely unrelated to those traits. Read more here. OpenAI Launches ChatGPT-5: A Leap Toward General IntelligenceOpenAI has officially released ChatGPT-5, its most advanced AI model to date, marking a significant step toward artificial general intelligence (AGI). Read more here.The Labor Market Effects of Generative Artificial IntelligenceBetween December 2024 and mid-2025, workplace LLM use rose sharply from 30.1% to 45.

Monika Korolczuk, part of the IT organization at Databricks, is on a mission to make the employee experience seamless at scale. When she joined, Databricks had around 3,000 employees — just three years later, it’s more than 8,000 and still growing fast. “With that scale comes a lot of challenges and opportunities around meeting the business needs,” Monika said. “We’ve been trying to keep up the pace and ensure that, as the company comes to address customer needs, we can also internally keep up with that.”Moveworks first came in to support Databricks’ IT evolution journey — enabling orchestration, implementing workflows, and later expanding into HR and beyond. The team completed an 8-week implementation, but at first adoption was just 10% due to minimal change management. “So, we went back, we revised our use cases, did some internal campaigning… that was a game changer that really helped us scale the usage.”Today, adoption has climbed to 73%, with about half of inquiries handled entire

The era of AI experimentation is over — 2025 is all about strategic implementation and real business impact. Check out our latest report: 4 Big Shifts IT Teams Are Making with AI in 2025 👉 Read it here! Inside, you’ll find:✅ The new benchmark for IT performance in the AI era✅ Why centralization is key to simplifying operations✅ How enterprise search can slash IT workloads✅ What it really takes to build agentic AI — and deploy it at scale Whether you're optimizing operations or preparing for full-scale AI transformation, this guide offers a practical look at how top IT teams are getting ahead. Let us know what trend hits home for you — and how you're thinking about AI for your team in 2025. 👇 

We’re excited to introduce four new Special Interest Groups (SIGs) in the Moveworks Community — built to help you connect more deeply with peers facing similar challenges and exploring similar opportunities. Whether you're looking to exchange best practices, dive into role-specific use cases, or build your network, these groups are here for you.AI in Healthcare – The AI in Healthcare group brings together industry professionals to explore and advance the use of AI in the healthcare & life science industry including streamlining operations, and driving innovation across the healthcare ecosystem. AI for Finance & Procurement – The AI for Procurement & Finance group unites leaders to explore how AI can drive efficiency, accuracy, and strategic value across procurement and financial operations. AI in HR – The AI for HR Professionals group empowers HR professionals to explore how AI can enhance talent acquisition, employee experience, and workforce strategy. Women in AI – The Wo

Meet Ben Spaunhorst, Manager of the Digital Workspace Automation team at World Wide Technology (WWT). With over a decade at the company—and roots at the service desk—Ben has played a key role in transforming employee support at scale.“My name is Ben Spaunhorst, I'm the manager of our digital workspace automation team at World Wide Technology... My background actually came from our service desk. I worked at the service desk probably for eight years before moving into my current role. But that's where we actually first implemented Moveworks.”Since joining, WWT’s workforce has more than doubled, growing from 5,000 to nearly 12,000 employees. But instead of growing the service desk team at the same pace, Ben and his team turned to AI.“We're continuing to grow rapidly, quickly. And so we need IT support that can help out with all of that.”“A lot of what we face is just continued growth of IT support issues... and a lot of them had just been kind of easy, repeatable tasks. And so as our user

We are looking to create a survey for use with our internal business partners after we deploy a new skill or capability in our chatbot. Does anyone else do anything like this? If so, are you willing to share? I have been looking at project-focused CSAT surveys but would be interested to know what others are doing. Thanks in advance!

Meet Dianne Kokotoff who was recently awarded Leader of the Year at the SS&C Customer Excellence for her amazing work, including AI innovation. With over 25 years of experience leading IT operations across global organizations, Dianne currently serves as the Executive Director of Enterprise Solutions and Automation at Wellstar Health System. Her impressive background includes service in the U.S. Army as a Signal Officer and over a decade at Equifax, last role as VP of Global Service Management.At Wellstar, Dianne leads seven high-performing teams responsible for automation, application development, ServiceNow, support of external website,and IT internships. Under her leadership, Wellstar has launched a series of transformative automation initiatives, including:23+ RPA processes saving over 213,000 labor hours and delivering $23M in ROI AI chatbot and workflow automation handling over 500,000 tasks annually, saving 250,000 hours DevOps and QA automation for public web and mobile pla

Meet Retha Summers, IT Director at Coca-Cola Consolidated—the largest Coca-Cola bottler in North America and the only publicly traded one. With over 17,000 employees and a massive growth trajectory, her team needed to support scale without increasing service costs or compromising experience.At the heart of the challenge? A mission to make employees more productive and streamline technology experiences—especially for frontline workers.“The problems and challenges that we were trying to solve with AI... around just making employees and making our people just be more productive. We really wanted to support, especially with our frontline workers.”Retha and her team began their Moveworks journey with a clear and measurable pain point: password resets.“Our primary target ....was our service desk as well as our businesses are spending countless hours on, which is password resets.”They turned to Moveworks’ proactive capabilities to give time back to employees and avoid bottlenecks at the help

Meet Kelby Crandall. He’s a system administrator at BambooHR, where he’s spent nearly seven years helping the company scale through rapid growth, change, and innovation. BambooHR provides an award-winning HRIS platform for small to medium-sized businesses, and during a period of hypergrowth, the need for around-the-clock support became clear.When describing the value of Moveworks, Kelby puts it simply:“Energetic, efficient and reliable? I like those words just because reliable, we were looking for something 24/7. It's very energetic. The company really took part of it. And BambooHR is really taking a part of Novi or Moveworks and it's made it fun for people to be able to interact with Novi. Yeah. And those are the three words I would say.”That reliability was critical when BambooHR faced a perfect storm: hypergrowth, a headquarters relocation, and a lean support team.“Some of the problems we had at Bamboo, when we were first looking into Moveworks was, we were going through a hypergrow

Share your tips and what has worked for your organization in the comments below! 

Welcome to your monthly dose of all things AI — where we unpack the breakthroughs, the bizarre, and the beautiful ways AI is shaping our world. Whether you're knee-deep in prompt engineering or just here for the robot jokes, we’ve got something for you. 🗞️ Big Headlines in AIFDA Announces Completion of First AI-Assisted Scientific Review Pilot and Aggressive Agency-Wide AI Rollout Timeline: The FDA has completed its first-ever AI-assisted scientific review pilot and is launching a full-scale agency-wide AI rollout by June 30, 2025. The generative AI tools, which drastically reduce time spent on repetitive review tasks, are being deployed across all FDA centers to accelerate drug and therapy approvals. 🔗 Read more 🌟 AI for GoodAI Enhances Disaster Preparedness with Flood Forecasting. Google's Flood Hub now provides seven-day flood forecasts for 700 million people across over 100 countries. By utilizing AI-based models, the platform significantly improves disaster preparedness in unde

Hi everyone! 👋Have you seen successful strategies for shifting agent behavior to actively promote your AI Assistant? What incentives or approaches have worked well in your organization?Would love to hear your thoughts and experiences!

Before we head into a 3 day weekend (for those of us in the states), let’s take a moment to celebrate the big AND small wins that made it awesome. Whether you crushed a major milestone, had a great meeting, learned something new, or just managed to keep your plants alive it all counts! 🌱💪 👇 Drop your wins in the comments! 👇Let’s hype each other up and head into the weekend feeling proud and inspired. 💥

Meet Jordan Craig ​(@jordancraig) who is the driving force behind Skyscanner’s viral Calendar Management AI Agent - an innovation that’s transforming how meetings get booked. Built in collaboration with Senior System Engineer Adam Newman, this powerful agent checks colleagues’ availability and instantly schedules meetings, all without the back-and-forth. Already live in production, it’s saving time, minimizing context switching, and proving how impactful a well-designed AI Agent can be. We caught up with Jordan to learn more about the inspiration behind the agent, how it came together, and what advice he has for others building with Moveworks. Here’s what he had to say:What was your biggest ‘aha!’ moment during the hackathon?Realising how quickly you can go from concept to something actually useful. I came in expecting to tinker with prompts and maybe bolt on some APIs, but the way Agent Studio abstracts away a lot of the boilerplate really lets us focus on solving the problem. It surp

We’ve got a packed lineup of upcoming webinars to help you stay ahead of the curve with AI innovation, product updates, and industry insights. Join us live to learn, connect, and ask your burning questions!🧠 AI for Everyone: Building a Culture of AI Innovation and Adoption📅 Wednesday, May 28, 2025🕘 9:00 AM PDTDiscover practical strategies for creating a thriving AI culture in your organization.🚀 Product Release Spotlight: Delivering Full-Stack Agentic AI Transformation📅 Wednesday, June 4, 2025🕘 9:00 AM PDTGet a front-row seat to our latest product innovations and how they’re transforming enterprise workflows.🔍 Live Product Tour📅 Wednesday, June 4, 2025🕚 11:00 AM PDTSee Moveworks in action during this live demo and Q&A session—perfect for new users or those exploring what’s new.👥 Rising to the Challenge: HR’s Evolution in 2025 and Beyond📅 Wednesday, June 18, 2025🕘 9:00 AM PDTExplore the changing landscape of HR and how AI is reshaping the future of work.🔗 All events can

Looking to connect with others who share your role, industry, or interests? Groups are the perfect place to start! Whether you're a builder, admin, or just AI-curious, there's a group for you.Join existing groups to share best practices, ask questions, and collaborate with peers. Browse all groups HERE.Don’t see the group you’re looking for? Tell us what you’d love to see next!👉 Drop a comment below and let us know what kind of groups you'd join — by role, region, industry, or topic. We’re building this space with you, so your input shapes what comes next!Let’s get connected. 

Welcome to your monthly dose of all things AI — where we unpack the breakthroughs, the bizarre, and the beautiful ways AI is shaping our world. Whether you're knee-deep in prompt engineering or just here for the robot jokes, we’ve got something for you.🗞️ Big Headlines in AIFDA Fast-Tracks with AI: The U.S. Food and Drug Administration is rolling out AI tools across all departments to speed up drug approvals. Faster treatments, fewer bottlenecks, and yes, robots are officially joining the paperwork party.🔗 Read more Text-to-Video AI Blossoms: A new generation of text-to-video tools is here, and it’s seriously impressive. Recent advances in “metamorphic video” capabilities are enabling AI to create complex, cinematic scenes from just a few lines of text. Think: your words, turned into movie-quality clips in minutes.🔗 Catch the details 🚀 Moveworks MomentumMoveworks and the AI Agent Library CrazeMoveworks said its AI Agent Marketplace will make it easier for organizations to think of

Hey Moveworks Community! 👋We’re always looking for ways to make this space more valuable, insightful, and fun for YOU! Whether you're here to learn, share, or connect, we want to tailor our content to what excites and inspires you the most.What kind of content would you love to see more of? 🤔 🎥 Tutorials & deep dives 📚 Best practices & success stories 🔥 Industry trends & insights 💡 Tips, tricks, and expert advice 🤝 Community spotlights & networking opportunities Or is there something else on your wish list? Drop a comment below and let us know! Your feedback helps shape the future of this community. 🚀Looking forward to hearing your ideas! 💜

Hello there,Did anyone have success integrating moveworks with Cornerstone? If yes, I would like to hear about it. We are facing some challenges related to the response, so I thought to check with the community. Thank you.