📢 Upcoming Maintenance: Temporary Edit Lock for Ticket Configurations

Hello Moveworks community, 

To prepare for upcoming enhancements to our Moveworks Setup tool —including highly requested features like Configuration Delete—we will be performing a scheduled system migration on Friday, March 6th.

To ensure data integrity during this update, we will implement a temporary edit lock on specific configurations.

🗓️ Migration Window

The edit lock will be active on Friday, March 6th, during the following times:

🛠️ Impacted Configurations

During this window, users will be unable to edit or save changes  for the following:

• Rich Ticket Forms (RTF)

• Ticket Workflows

• Handoff Configurations

• Routing Configurations

Note: This maintenance only impacts the ability to edit these configurations. All existing forms, workflows, and routing logic will continue to function normally for your end-users. There is zero runtime impact.

💡 Why is this happening?

We are updating how configurations reference one another behind the scenes. This change is a vital prerequisite for releasing the Config DELETE capability.

By improving these references, the system will soon be able to intelligently warn you if you are about to delete a form or workflow that is currently in use elsewhere, preventing accidental breaks in your employee experience.

✅ What to expect

• Edit Access: The "Save" and "Edit" capabilities for the modules listed above will be temporarily disabled.

• Status Update: We will post a comment on this thread as soon as the migration is complete and the lock is lifted.

Thank you for your patience as we build a more robust and flexible configuration experience!