Hello Analytics community! 👋
We're excited to announce that Enterprise Search Insights is now available — a dedicated analytics report that gives admins, champions, and content owners full visibility into how your organization is using Enterprise Search.
Unlike AI Assistant Insights (which focuses on multi-turn conversations), this report is purpose-built for search sessions and queries — the navigational and keyword-discovery interactions your users rely on every day. It's designed to answer three core questions:
1. Adoption & Usage — Who is using Enterprise Search?
2. User Engagement — What actions are users taking (clicks, filters, deeper dives)?
3. Improvement Opportunities — How can you improve search quality through better system connectivity and content performance?
🧭 What's New in Enterprise Search Insights?
📈 Adoption & Usage metrics
- Total Active Users with trend comparisons vs. previous periods
- Total Search Volume
- Repeat vs. New User breakdown
- Active user trends over time
🖱️ Engagement metrics
- Total Results Clicked
- Total "Dived Deeper" actions (transitions into the AI Assistant)
- Total Filters Applied — broken down by connected system, content type, and date range
🔌 Content & System Performance
- A Connected Systems table showing authentication status and access levels
- System performance (Live vs. Indexed type, results frequency, AI summary citations)
- Indexed content performance — name, source system, vetting status, and click-through vs. surfaced counts
🎛️ Filtering & Customization
- Date-range selector with trend comparison to prior periods
- Department and Location filters
- "Create View" to save your filtered configurations for quick reuse
⭐️ Key Benefits
- Understand adoption growth by segment and where to drive enablement
- See whether results are actually engaging users, or where search is falling short
- Spot search refinement patterns to improve content and synonyms
- Prioritize which connectors to expand next based on real usage
- Identify high-value content gaps and vetting opportunities
✋🏻 Callouts
- 🔐 Enterprise Search SKU required: This analytics report is only visible to customers who have the Enterprise Search SKU configured/purchased. If you don't see Enterprise Search Insights in your analytics application, it's likely because the SKU is not enabled for your org — please reach out to your Moveworks contact to confirm entitlement.
- 👤 Access roles: You'll need the Bot analytics admin or Bot analytics viewer role (granted via the RBAC tool) to view the report.
- 🧪 Data exclusions: Test users (tagged as "testers" in Moveworks) are excluded from the metrics.
- ⏱️ Data freshness: Data is processed daily; demographic data refreshes every 4–6 hours. Load time may vary based on the selected time interval.
📖 Full documentation: https://docs.moveworks.com/ai-assistant/enterprise-search-insights
Feel free to drop comments below if you have any questions — we'd love your feedback! 🙌
Thank you,
The Moveworks Analytics Team