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Announcing Moveworks Data API v1 🚀

  • August 25, 2025
  • 6 replies
  • 351 views
vpawar
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We are excited to announce the launch of the Moveworks Data API v1!

The Data API enables you to securely access and integrate Moveworks AI Assistant data with your own analytics ecosystem. This makes it easier than ever to:

  • Ingest Moveworks data into your Data Lakes
  • Build custom dashboards and reports
  • Join Moveworks data with your external systems

What’s included

The Data API provides five REST endpoints that let you access:

  • All conversations
  • Individual interactions within a conversation
  • Plugin calls made by the AI Assistant
  • Plugin resources used during those calls
  • All users ingested into Moveworks

The API follows a standard OData implementation and returns data in a normalized format, making it easy to build your own metrics using SQL joins and views.

v1beta2 → v1: What’s changing?

If you’ve been using the beta version, the only change is the base URL:

  • Old (beta): /v1beta2/...
  • New (GA): /v1/...

âś… We will continue supporting the beta version for now and provide a cutover period to help you transition.

📢 Stay tuned — we’ll share the detailed migration plan soon.

Getting started

  1. Review the Data API documentation for authentication, endpoints, and sample queries.
  2. Generate your API credentials from Moveworks Setup. Only superadmins are allowed to create Data API credentials, as it provides access to all user messages and AI Assistant responses
  3. Connect with your tools of choice — whether it’s a Data Lake, BI tool (Power BI, Tableau), or Python/Postman for direct queries.

Resource list

 

    6 replies

    T
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    • taylorkf15
    • Known Participant
    • August 25, 2025

    Hi! Are GovCloud customers able to access this?

      vpawar
      Forum|alt.badge.img+2
      • vpawar
      • Author
      • Community Manager
      • August 26, 2025

      Hello ​@taylorkf15,

       

      Yes, this is also available in Gov Cloud. Please ensure that you change the API URL to the Gov-cloud server. 
      More details here.

        J
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        • jaime.renn
        • Known Participant
        • August 27, 2025

        Hi,  Our team is using these new APIs and want to use it to check for when plugins are failing to send ourselves alerts and the idea is to use the plugin details field that we get when we download the interactions.   We are not seeing this field available in the data api.  Are we missing this data point and it is actually available ?   We need to see what plugins are triggering and if they are Success, No Results, Incomplete

         

         

          vpawar
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          • vpawar
          • Author
          • Community Manager
          • August 28, 2025

          Hello ​@jaime.renn ,

          What you are trying to track are the notification messages and details on the Events use case name.

          Currently, this is not available in the Data API. This will be addressed with a new notifications API, which will cover all notification-type messages, such as Concierge, CSAT, Ambient Agent messages, etc.

          Please refer to this documentation to learn more about the current known gaps in the Data API.

           

          hundleymf
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          • hundleymf
          • Inspiring
          • October 7, 2025

          For the Data API, how is data classified, retained, and protected to ensure compliance with regulations like GDPR, CCPA,  and regional laws as applicable, including requirements for masking, encryption, and audit logging?

          Human by Day, Chatbot Whisperer by Night! 🤖
          J
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          • jaime.renn
          • Known Participant
          • October 9, 2025

          Hello ​@jaime.renn ,

          What you are trying to track are the notification messages and details on the Events use case name.

          Currently, this is not available in the Data API. This will be addressed with a new notifications API, which will cover all notification-type messages, such as Concierge, CSAT, Ambient Agent messages, etc.

          Please refer to this documentation to learn more about the current known gaps in the Data API.

           

          Thanks Vpawar - that is great news for another ask I have for Moveworks - but i am actually asking for the data that we get from the field “plugin details” if we download the interactions .   That specific field is not available via the data api  - but holds crucial information on whether the plugin executed successfully ( “Success, Incomplete, No Results”). 

           

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