Skip to main content
Solved

Customize Walk Through Prompts in Web Assistant

  • April 21, 2026
  • 2 replies
  • 24 views

Is there a way to customize the information being presented in web assistant during the guided walk through users receive? Specifically the “Ask questions or automate tasks” box.

See images below for what I am referring to. Some of the prompts are offering things to ask, that we are not yet connected to and we don’t want users to be misguided. 

 

Best answer by JenHanley

Thanks for flagging this! Unfortunately, the onboarding walkthrough prompts in Web Assistant are not customizable at this time. This is managed centrally and can't be tailored on a per-customer basis. We appreciate the feedback and will note it as something customers are interested in.

2 replies

Kevin Mok
Forum|alt.badge.img+2
  • Community Manager
  • April 22, 2026

Hey ​@OmniKelly - I reached out internally and will try to have an answer ASAP


JenHanley
Forum|alt.badge.img+4
  • Community Manager
  • Answer
  • April 22, 2026

Thanks for flagging this! Unfortunately, the onboarding walkthrough prompts in Web Assistant are not customizable at this time. This is managed centrally and can't be tailored on a per-customer basis. We appreciate the feedback and will note it as something customers are interested in.