Can Ticket Creation Be Restricted to the Live Chat Experience Only?

We are currently understaffed at our service desk. We have deployed call answering, ticket creation in our bot, and we are looking to deploy the live chat (message brokering). Our service desk managers are thinking to completely remove the ticket creation and to only keep the message brokering via the bot and the phone calls. I was wondering,

Could we configure TI.NA to offer ticket creation only through the message brokering experience, for example, when a user chooses to end a live chat request (after waiting too long for an available agent let’s say) and remove the generic ticket creation option/button from the standard experience? We have not found anything in the MW config docs.

Hopefully this makes sense, thank you.