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Question

Analytics Miscalculating "Unsuccessful" Knowledge Base Metrics

  • March 13, 2026
  • 1 reply
  • 30 views

In Analytics, we review the Unsuccessful Knowledge plugin to locate gaps. We noticed that when a form is served, we received an “unsuccessful” for knowledge. Is anyone else seeing this? What are you doing to remedy this issue? 

1 reply

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  • Community Manager
  • April 27, 2026

Hey ​@ATAYLOR3 

We had recently updated the widget to show more quality KB gaps. 
Check out more here :