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Why Is My User Email Blank Here?

  • October 24, 2025
  • 1 reply
  • 32 views
B
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Any Idea why my user_email variable would not be passed through here or be blank as you can see in the canonical_endpoint? I have also tried replacing “user.email_addr” with “mw.user.email_addr”. Why are neither of these working? Is my syntax incorrect? Or could I have incorrect bot configurations? I wouldn’t need a slot here would I?

 

Best answer by chaney.zimmerman

hey ​@bblanch , i think the issue here is when you specify your input arg “user_email”, you’re not including the correct syntax for the user reference, it should look like the below

user_email: meta_info.user.email_addr.$LOWERCASE()

here’s some docs: https://help.moveworks.com/docs/data-bank#meta_info

1 reply

C
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hey ​@bblanch , i think the issue here is when you specify your input arg “user_email”, you’re not including the correct syntax for the user reference, it should look like the below

user_email: meta_info.user.email_addr.$LOWERCASE()

here’s some docs: https://help.moveworks.com/docs/data-bank#meta_info

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