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Question

ticket filters

  • April 27, 2026
  • 0 replies
  • 12 views

Newbie customer here

I want to add a filter that will exclude asking for approval for change tickets that are CAB Ready True

I found this command and tried to add it to Universal Ticket fetching filter

NOT (ticket.type = "change" AND ticket.cab_review = true)

but it did not like that

where do I put it?