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Need help with approval workflow

Forum|Forum|9 months ago
November 18, 2025
10 replies
256 views

Hi All,

I am trying to add an approval workflow using the inbuilt Action “mw.create_generic_approval_request” however I am confused where to add the approver email address?. I am getting only two input parameters as given below.

approval_details: 
users_requested_for: <!-- Placeholder for users_requested_for →

Any help on this topic will be appreciated.

Best answer by Kevin Mok

We don’t add those fields automatically, because you can use on or the other, you can’t use both at the same time. However, we can look into making this experience better.

When you trigger the plugin and everything is set up correctly, it should send an approval request.

Kevin Mok

Community Manager

Hey @amalaccenture - you need to resolve the user first and then pass that in user_requested_for. Please look at our documentation. You’ll need to use the get_user_by_email built in action first!

amalaccentureAuthor

Participating Frequently

@Kevin Mok Unfortunately the “approval_key” or the “Approvers” parameters are not coming under input arguments by default. I will manually add those arguments manually and re-test. Also will it send an approval flow into teams chat?

Kevin MokAnswer

Community Manager

We don’t add those fields automatically, because you can use on or the other, you can’t use both at the same time. However, we can look into making this experience better.

When you trigger the plugin and everything is set up correctly, it should send an approval request.

amalaccentureAuthor

Participating Frequently

Thanks a lot @Kevin Mok

amalaccentureAuthor

Participating Frequently

amalaccentureAuthor

Participating Frequently

Still no luck with the approval flow. I am getting the below error while testing. I created the flow as shown in the diagram posted in the earlier post.

Kevin Mok

Community Manager

That’s because users_requested_for is an array. So you have to pass

users_requested_for: [data.user_email_address]

amalaccentureAuthor

Participating Frequently

That’s because users_requested_for is an array. So you have to pass

users_requested_for: [data.user_email_address]

Thanks @Kevin Mok , Let me test it and will let you know.

amalaccentureAuthor

Participating Frequently

I am making progress. It is giving me an error that I don't have any approval manager. Not sure if someone from the support team can help in adding my ID itself as approval manager to enumerate the flow.

Kevin Mok

Community Manager

Ah I missed that you don’t approvers as a list of users either. It should be set up the same away as users_requested_for - one thing to note is that if you are the requester and approver, the action may not work

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