HTTP Connector Console Question

Question

I am running into an issue with an HTTP connector. I had to update the private key for the JWT Auth. For some reason the API calls when testing in Agent Studio are not going through properly. It’s saying access denied but I have tested this new key via postman to confirm it was set up properly. It seems to be an issue with how the backend is sending the authorization/jwt.

When I am in Agent Studio testing the API call I can see the response but nothing in Console even though the option is there. I am trying to troubleshoot this further. Is there any way to troubleshoot these API calls to see what is actually being sent to understand what could be going wrong.

Kevin Mok · Answer

​@Joel.Matiaswas this connector working before you updated the private key? There may be a misconfiguration in your connector if postman works fine but Agent Studio does not.What system are you trying to access? Do you have API docs that I can take a look at?

Sign up

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Login or create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.