Skip to main content
Solved

Forcing order of conversational process

  • October 22, 2025
  • 3 replies
  • 39 views

Angus Walker
Forum|alt.badge.img+3

I have an ambient use case, that is triggered when someone books a meeting room in Outlook. The webhook and compound action all work ok, and trigger my conversation process.

However, my conversation process starts off with a long introduction about our preferred catering suppliers, that I needed to be verbatim text, so I placed it into an action that is called at the start of the process. No slots are required and I tell it to wait for the action to finish before proceeding:
 

Only in the next action do I ask it to collect the Catering Site, which is a list of options in a resolver strategy:

However, when the conversation runs it usually (not always), shows my long blurb after the list of resolver items, which disappears off the top of the screen:
 

the above is when the screen is scrolled up. Below is what you actually see:
 

Is there a way to force the order of these items?

Best answer by Kevin Mok

Are you using notify in the compound action? If so, there might be latency when sending the message. I believe one thing you could do is add a dummy action after your notify step with a delay of a few seconds, to have the conversation process wait longer before it goes into the decision policy.

3 replies

Kevin Mok
Forum|alt.badge.img+1
  • Community Manager
  • Answer
  • October 22, 2025

Are you using notify in the compound action? If so, there might be latency when sending the message. I believe one thing you could do is add a dummy action after your notify step with a delay of a few seconds, to have the conversation process wait longer before it goes into the decision policy.


Angus Walker
Forum|alt.badge.img+3
  • Author
  • Inspiring
  • October 22, 2025

Thanks ​@Kevin Mok 

That looks like it might have worked:

I’ve tested a few times and it’s worked every time so far 😊


Kevin Mok
Forum|alt.badge.img+1
  • Community Manager
  • October 22, 2025

Glad you worked it out!