For a particular KB source, can I force the bot to always return the exact answer instead of a summary?

Forum|Forum|11 months ago
September 18, 2025
3 replies
58 views

I have a list of questions and answers in a restricted google document. It is in a sheet, but it can be moved to a doc as sheets do not seem to be supported. The use case is to ask the bot many different questions that are included in the document and have the bot return with the exact answer for each one of them. Currently this mostly works, but the answers are getting summarized. The answers need to be 100% exact as they are approved internally as correct. If I tell the bot to return the exact answer, it works most of the time, but is there a way to have it always return the exact answer instead of having to ask every time?

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Kevin Mok

Community Manager

@andrewwhitley How are you currently fetching these answers? Just through the core knowledge plugin?

Does our FAQ skill not work with this?

A

andrewwhitleyAuthor

Inspiring

It is through the core knowledge plugin currently RBAC permissions being enforced. FAQ could work, but the problem is the data is confidential and shouldn’t be available to everyone.

Kevin Mok

Community Manager

Understood, this is isn’t an Agent Studio ask @andrewwhitley and you are delving into the realm of modifying the response of the Assistant for a core skill.

I advise that you contact the support team or your Customer Success team and let them know about the problem you are currently facing. They should be able to help!

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