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Question

Catalog Item for Fillability for ServiceNow

  • February 23, 2026
  • 1 reply
  • 17 views

rajeev.saraf
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Hi,

Is there any workaround to catalog item form fillability for ServiceNow catalog item forms.

most of our form are still not fillability due to client scripts.

Regards,

Rajeev

1 reply

rgeroulo
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  • Employee
  • February 23, 2026

@rajeev.saraf unfortunately not. The crux of the issue is that there is no way to execute ServiceNow proprietary Javascript within Teams, Slack, etc. (outside of the ServiceNow environment).

While it is possible to recreate the form logic within Agent Studio using resolver strategies, it is usually not the best user experience as we cannot recreate the auto-fill and editablity that a UI form has within a chat experience. This would also create duplicative work that would now have to be maintain in both ServiceNow and Moveworks.

Best,

Ryan