Hi Team,I’ve recently noticed that Knowledge and Forms features in Agent Studio Content Activity seem to be unstable for me. Specifically,When I add a knowledge article in a content activity, the bot displays empty “” results. For forms, instead of the usual buttons to open them, I only see a hyperlink.Is this a bug? Has the product team already identified this issue? Thanks in advance.

Question

Agent Studio - Content Activity - KBA / Forms

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Hi Team,

I’ve recently noticed that Knowledge and Forms features in Agent Studio Content Activity seem to be unstable for me. Specifically,

When I add a knowledge article in a content activity, the bot displays empty “” results.
For forms, instead of the usual buttons to open them, I only see a hyperlink.

Is this a bug? Has the product team already identified this issue?

Thanks in advance.

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Hi @PoojaVS - for 1. is this happening consistently across different knowledge articles? About 2. I’ll check with the team internally

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Hi @Kevin Mok Yes, It is happening for all the articles

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Thanks @PoojaVS - Can you provide some screenshots of the experience?

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The Response from bot:

KBA Configuration in Conversational process:

On the other hand, forms are displayed as hyperlink rather than buttons.

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Thank you!