This is related to our ITSM process in ServiceNow. I’m looking to trigger a notification by our bot on Teams when the State of a ticket is changed, like an event-driven action. I noticed that there is an existing notification trigger but this only works when the fulfiller has written down Additional Comments (Customer Visible), otherwise it does not trigger any notification.
Question
Moveworks Setup, issue in notifications
+2Sign up
Already have an account? Login
If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.
LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGINor
Login or create an account
If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.
LOGIN WITH MYMOVEWORKS SSO PARTNERS WITH SSO LOGINor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.